Ten minutes of careful inspection protects you if the piece was damaged in transit.
Before opening
Photograph the crate as received.
Note any external impact marks, crushing or water damage.
If the crate is clearly damaged, note it on the delivery paperwork before signing.
While unpacking
Open carefully and keep the packing materials until inspection is complete.
Check the thin, projecting areas first: fingers, crowns, jewellery, weapons.
Check base edges and corners.
Check any joint or seam for separation.
Look for surface scratches and marks near the contact points with the packaging.
Photograph everything
Photograph any issue in place, before moving the murti. Once the piece is moved, attributing damage becomes difficult.
Report immediately
Notify the carrier and seller the same day. Do not attempt repairs until the claim is assessed — repairs can void a claim.
Place it safely
Once cleared, lift from the base and place it on the final platform. Do not leave a marble murti standing on a temporary surface.
Frequently asked questions
What should I check first when a marble murti arrives?
The thin projecting areas — fingers, crowns, jewellery and weapons — then base edges, corners and any joint, and finally surface marks.
Should I sign for a damaged crate?
You can sign, but note the visible damage on the delivery paperwork and photograph the crate before opening.
Can I repair transit damage myself?
Not before the claim is assessed. Repairs can void a claim, so document everything first and report the same day.
Where to go next
