Buying stone online works fine as long as you insist on the right evidence before paying.
Ask for real photographs
Front, side and back, in daylight, of the actual piece you will receive — not a catalogue image. On custom orders, ask for photographs at completion.
Ask for the finished weight
Weight is the fastest check on whether a piece is solid marble. A seller who cannot provide it is a risk.
Confirm the specification in writing
Height, including any crown.
Marble type and grade.
Finish: polished, matte or painted.
Whether it is carved from a single block.
Understand the shipping terms
Who insures the piece, who pays duty, what happens if it arrives damaged, and who unpacks it. Get these answers before paying.
Use a payment method with protection
Prefer methods that allow a dispute if the piece is materially different from what was agreed.
Check the returns position
Custom stonework is often non-returnable, which makes the approval-photograph stage essential rather than optional.
Frequently asked questions
How do I know an online marble murti is genuine?
Ask for daylight photographs of the actual piece, the finished weight, and the marble type and grade in writing. Weight is the fastest authenticity check.
Should I pay a deposit for a custom marble murti?
Deposits are normal for custom work. Tie the balance to approval photographs so you can confirm the piece before final payment.
Are custom marble murtis returnable?
Usually not, because they cannot be resold. That makes the approval-photograph stage before dispatch essential.
Where to go next
